When Things Don’t Go Smoothly: A Dose of Reality in Digital Projects

Everything goes according to plan—until the developer says it’s done, the tester disagrees, and the client shows up with “just a small change.” The app in production acts like it missed its Monday coffee, debugging leads nowhere, and the project manager is sitting in the middle of a minefield. Because digital projects aren’t about how many buttons light up. They’re about what happens when those buttons stop working.

At the start, everything looks great. A blank slate. A clear plan. Excited developers. A client eager for an app that saves time, money, and stress. But reality has a way of catching up—even with the best beginnings. Digital projects aren’t just about clicking buttons and generating PDFs. They’re about understanding. And that doesn’t happen automatically.

From a Developer’s Perspective: I’m Doing Everything Right, So Why Isn’t It Working?

A developer’s worst day? The one when everything seems to match the spec perfectly, yet the app in production behaves like it’s nursing a Monday hangover. Debugging turns into an endless maze, and every step forward comes at the cost of two steps back.

In that moment, what matters most is knowing someone’s got your back. No software is born without a bit of pain.

From a Tester’s Perspective: Trust Me, This Really Doesn’t Work

A tester knows that “done” doesn’t always mean “done right.” And when things start to fall apart, they’re usually the first to spot it. Sometimes, they’re raising the same issue… for the sixth time.

A tester’s patience is like the battery in an EV key fob—it lasts a long time, but not forever. But when treated as a partner rather than an inspector, they can become the most valuable ally. Especially when the project starts to lose its direction.

From the PM’s Perspective: The Developer’s Furious, the Tester’s Silent, and the Client Wants a Change

The project manager is caught in the middle. The developer insists everything’s done. The tester reports that nothing works. And the client? They show up with a “small change”—ideally right when the final build is already being tested.

What helps in that moment? Breathe. Pause. And ask one simple question: What truly matters right now?

How Do You Get Out of This?

  • Transparent communication: Don’t try to be a hero. If something’s not working, it should be heard before it blows up.
  • Team support: Humor, empathy, and space to breathe. Sometimes, the cure is just one pizza in the meeting room.
  • Prioritization: Not everything has to be perfect or done right away. But the important stuff has to work.
  • Knowing when to walk away: When a project has lost its purpose or support, sometimes walking away is the lesser evil.
  • Knowing when to invest: But if I know it has potential, it’s worth biting the bullet and pushing forward—even at a loss.

Digitalization isn’t a straight path. It’s a winding trail filled with different voices, mistakes, setbacks, and small wins. But when the client says, “This is exactly what I had in mind,” or the tester voluntarily writes, “Solid release,” it’s all worth it.

And sometimes, it really works out. And that’s more than enough.

Ready for a change? Write to us at customers@evenaut.com and let’s take the first step toward a more efficient future for your business.

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